Term Condition

General Terms and Warranty conditions


1.    The regulations and conditions are for COMFEE products distributed by Toshiba Thailand Company Ltd.

2.   Toshiba Thailand Company Ltd. will honor the warranty within the warranty period, if the purchased product has malfunctioned and has been damaged by the manufacturer, the company will honor the warranty with no service cost and refrigerant cost for 5 years

3.   Customer can make a claim by bringing the purchased products to Toshiba Thailand Company Ltd. or any Authorized Service Centre

4.   In case of can’t show proof of purchased, Toshiba Thailand Co., Ltd reserves all right to use manufacturing date as purchased date which is verified on the serial no. on the product or correlate when label tear off, incomplete  

5.  Warranty does not cover products or parts of products that are defect as a result of
    •    Accident, broken, wrong usage, demonstration, test, maintenance, adjust or modify part or product or any accidents which is arising out of the customers or third party
    •    Lack of maintenance and usage in the way which does not conform with the owner’s manual or safety regulation
    •    Unauthorized repairs, installation or modifications carried out by third party that are not the Authorized Service Centre or Toshiba Thailand Company Ltd.
    •    Natural disaster or any similar events
    •    Modification of product’s parts
    •    Damaged by wear and tear, corrosion, scratches, dirty, rusty or stains on outer surface areas, external exposed parts and defects caused by animals or insects
    •    External parts, color, dent, or damage on the product’s exterior, packaging, or other damages that are not caused by production technical or part’s quality
    •    The products are sold as in special price and condition

6.   The warranty only covers usage in the household, it does not cover commercial usage

7.    The warranty does not cover installation fee, labor fee, visit fee, and other materials in case of product is out of warranty condition

8.    The warranty does not cover all exterior parts; parts that are plastic and glasses; or parts that required maintenance or reaches its end-of-life such as body; thermostat control; water tray; shelf; crisper; fridge’s gasket; rubber tube; water pipe; lids; cog belt; loudspeaker; antenna; fan blades; remote control; air filter; ductwork system; electronic system; and other installments that are external to the air condition; brake parts; refrigerants; and other accessories that come with the purchased product

Remark: The Company reserves the right to change the warranty condition without advance notification

Rev: 072023